Gyeyang Post Office No. 1117 Gyesan 4-dong, Gyeyang-gu, Incheon, Korea
via other courier service
(22011) STYLENANDA Distribution Center, 10-79, Songdo-dong, Yeonsu-gu, Incheon,
All requests regarding the returns and
exchanges must be made within 7 days from the time of
receiving the item (even for defectives). Once confirmed, items must be
returned immediately within 7 working days.
Before making any returns or exchanges,
you should reach our CS team first via Q&A board on our website. Product availability must be
checked first for any exchanges. When posting a refund request for defectives
or wrongly shipped items, please include detailed pictures of the item(s) along
with your order number, product codes you bought, and a written explanation to our Q
& A Board. If there’s any items missing from your package, contact our
customer service on the day you receive your package.
Stylenanda will bear the
shipping costs only for defectives or wrongly shipped items. All other shipping costs will be the
responsibility of the buyer. If non-defective items are sent to Stylenanda along with defective items, the buyer
will be responsible for all shipping costs.
If the customer refuses or failed to
receive the parcel, the products will be returned to Korea and will not be
shipped again. Actual shipping cost based on the weight of the parcel
will be deducted from the refund.
Any goods of returns and exchanges must
be in the status of unworn, unaltered,
and unwashed with all tags attached.
The followings are not eligible for any
Any item where
the tags have been removed, regardless of if they were defective before arrival.
innerwear, stockings(tights), swimsuits.
traces of use, wash, or alterations.
Items that have
been damaged intentionally including, but not limited to, lost tags,
alterations, washing damage, even if the item was defective upon arrival.
All goods returned without previous notice will not be accepted.
You may cancel an order if the
“preparing products” status remains for 10 days or longer.
Stylenanda is not responsible for problems caused by carelessness of
buyers. Items returned or exchanged that are identified to be damaged by
buyers will result in legal action taken by Stylenanda according to seller and buyer’s
protection laws. Please wash and care items according to the tips stated on the
Wrinkles or creasing from delivery or
minor issues with stitches, glue marks, or chalk marks will not be considered as
defects. Items that are the wrong size due to wrong measurements by the buyer
will not be considered as defective items.
All products must be returned in the
same condition as they were shipped, including product, bag, box, and any
any gifts that were sent have been used or lost, the buyer will be responsible
for paying for those items in order to complete a return or exchange.
Regarding the return shipping fee, as
you may know, we deliver your order for free with certain condition for
Even for orders made abroad, we provide
you with discounted shipping cost. Thus, we inform you that when the package
get returned to us due to either [change of mind] or [absence of
addressee/wrong address/unpaid custom fees], the deduction for shipping fee
will be based on the initial EMS shipping fee, not on the discounted shipping
fee we provided.
Therefore, please note that additional
shipping fee may be deducted from the refundable amount and be cautious when
you return items.
**All phone inquiries will be recorded
for buyer’s protection. We will strive to provide the best answers to all
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