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Q&A

Title

RETURN POLICY

Posted by STYLENANDA CS(ip:)

Date 2017-06-07

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Return Address

(22011) STYLENANDA Distribution Center, 10-79, Songdo-dong, Yeonsu-gu, Incheon, Korea

 

Precautions on Exchange & Returns

Exchange/ returns for handmade shoes may not be accepted as they will not be able to be re-sold.

We kindly ask your careful decision upon purchasing.

Any products that are stretched/contaminated/damaged cannot be replaced/exchanged/returned even if they were worn only once.

Please send us any items with tags on and with according packages.


** Please kindly understand that the policy stated above is made to make sure that all of our customers receive our clean&brand new products at all times.


All requests regarding the returns and exchanges must be made within 7 days from the time of receiving the item (even for defectives).

Once confirmed, items must be returned immediately within 7 working days.


Before making any returns or exchanges, you should reach our CS team first via Q&A board on our website.

Product availability must be checked first for any exchanges. When posting a refund request for defectives or wrongly shipped items,

please include detailed pictures of the item(s) along with your order number,

product codes you bought, and a written explanation to our Q & A Board.

If there’s any items missing from your package, contact our customer service on the day you receive your package.


Stylenanda will bear the shipping costs only for defectives or wrongly shipped items.

All other shipping costs will be the responsibility of the buyer.

If non-defective items are sent to Stylenanda along with defective items,

the buyer will be responsible for all shipping costs.

 

Any goods of returns and exchanges must be in the status of unworn, unaltered, and unwashed with all tags attached.


The followings are not eligible for any returns/exchanges :

Any item where the tags have been removed, regardless of if they were defective before arrival.

Customized or handmade items.

Items having traces of use, wash, or alterations.

Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.

 All goods returned without previous notice will not be accepted.


Stylenanda is not responsible for problems caused by carelessness of buyers.

Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Stylenanda according

 to seller and buyer’s protection laws.

Please wash and care items according to the tips stated on the website.


Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered as defects.

Items that are the wrong size due to wrong measurements by the buyer will not be considered as defective items.

 

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. 

If any gifts that were sent have been used or lost,

the buyer will be responsible for paying for those items in order to complete a return or exchange.


Regarding the shipping fees, as you may know, the customers of some countries are charged less than the actual shipping fee under certain conditions applied.

BUT please be informed that the packages returned to StyleNanda due to either [change of mind] or [absence of addressee/wrong address/unpaid customs fee],

the deduction of the shipping fee will be based on actual shipping fee rate of each courier!


If the customer refuses or failed to receive the parcel due to change of mind or absence of addressee/wrong address/unpaid custom fees,

the products will be returned to Korea and will not be shipped again.

Actual shipping fee and returning fee based on the weight of the parcel will be deducted from the refund.

(If customs fees are levied, customs related fees will be additionally deducted from the refund.)

 

Therefore, please note that additional shipping fee may be deducted from the refundable amount and be cautious when you return items.

 

**All phone inquiries will be recorded for buyer’s protection.  We will strive to provide the best answers to all your inquiries.

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