CLOSE Today Close
뒤로가기

Q&A

Title

RETURN POLICY

Posted by STYLENANDA CS(ip:)

Date 2017-06-07

View 20593

Rate 0점  

Recommend Recommend this

Message

We ask you for a careful examination prior to your purchase (e.g. size, color, or etc.) 

Any inquiries regarding the products should be made within 14 days from the day the delivery was completed. 

※ Please be noted that you should put your order number in returning parcel to make the process faster.

[Exchange / Return due to customers’ [change of mind]

- Please contact our Customer service center within 14 days after receiving your package and send us the return tracking number in 3 business days.

- While making an inquiry to our Customer Service Center include the following information to hasten the process: 
   [Name, Order number, product name/code, reason for exchange/ return]

- In case those items show any signs of use, they will not be accepted for exchange. In case of any return due to [change of mind], the return shipping fee is borne by a customer 
  and the initial shipping fee deductions are applicable according to Stylenanda return policy.

[Exchange / Return policy for defective and wrongly shipped items]

- Please contact our Customer service center within 14 days after receiving your package and send us the return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process: 
   [Order list, a barcode of all the items, a picture of the item, a picture of the defect part]

For any exchanges/ returns of defective or wrongly shipped items 
the shipping fees will be borne by Stylenanda.

Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.


The followings are not eligible for returns/exchange


- Any items reported after 14 days from the date of receiving
- Any item from which the tags have been removed, regardless of if they were defective on arrival
- Customized or handmade items
- Cosmetics being opened
- Items having the trace of scent, cigarette, perfume, use, wash, or alterations
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival
- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted

Return Address 
(22011) STYLENANDA Distribution Center, 10-79, Songdo-dong, Yeonsu-gu, Incheon Korea


Attachment

Password
Edit

Please enter password to remove or edit this post.

댓글 Edit

Name

Password

Message

/ byte

Edit Cancel

Password :

Ok Cancel

바탕화면 즐겨찾기가 생성됩니다.
원치 않으시면 지금 닫기버튼을 눌러주세요

닫기

홈화면에 추가합니다.

홈버튼 추가하기
취소
상품을 찜 하셨습니다! 찜 해제!
상품 보러가기